customer behaviour Archives

Is the customer always right? Understanding customer misbehaviour and violence in the workplace

By Sophie Goodall | 05/02/2019 |

An torso shot of a man wearing a punk polo shirt pointing his index finger at a women. The woman's back of shoulder and parts of the back of her head can be seen on the right hand side of the image - slightly blurred.

Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association…